Support
We are here to help
Send us a message through the secure form below and a person will read it. You can also email us directly if you prefer. We aim to answer within one working day, and faster for anything involving safety.
Account and verification
Sign-in problems, a rejected verification, or a profile that needs correcting. Include the email address on the account.
Membership and credits
Questions about a plan, a credit balance, a gift order or a refund request. Our refund policy explains what can be refunded.
Safety concerns
If someone asked you for money or made you uncomfortable, report them from the conversation first — that reaches the safety team immediately — then write to us if you need more help.
Your data
You can request a copy of your data or ask us to delete your account from your settings, and check the status of that request there.
Useful pages: FAQ, safety centre, community guidelines, refunds.